Izjava o privatnosti
Villa D, 31000 Osijek, Croatia, OIB:54688903684 in the performance of its activities, collects and processes personal data in compliance with all relevant laws and regulations. We undertake to preserve the privacy and confidentiality of personal data of all our clients and guests, in accordance with the Law on Electronic Commerce (Official Gazette No. 173/2003, 67/2008 and 36/2009). Please read this Statement carefully to learn how we collect, process, protect or otherwise use your personal data.
We are committed to applying maximum security measures in order to protect the interests of clients and prevent possible misuse of information. In the process of realizing the lease, we will use only the information that is necessary. All Villa D employees and business partners are contractually obliged to respect the principles of privacy protection and data confidentiality. We collect only necessary, basic information about clients and inform clients about the way this information is used. We regularly give customers choices about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.
Clients’ personal data is stored in the IT system of the Villa D company and is kept in a safe place and is accessible only to Villa D employees who need this data to provide quality service to our clients. The use of data is limited to communication with clients for the purpose of performing sales transactions, and informing users about news and benefits available to them through our website.
Villa D guarantees that the personal data of the users of the Villa D website will never be made available for inspection and use by a third party, without the prior express consent of the user. This does not apply to requests for access to data by authorized services of the executive government of the Republic of Croatia for the purposes of business control.
We collect only those personal data that you voluntarily submit to us and only for the purposes specified in these personal data protection rules. We do not require you to send us this information in order to provide you with access to our pages, and we do not ask you to disclose more information than is really necessary to participate in an activity on our pages.
By registering on the website https://villa-d.hr, purchasing as a guest or accessing the site itself, the client consents to Villa D processing his personal data specified in the registration form, order data, data available in the service payment process and other data. The same data is used for the purpose of concluding a contract, and for the purpose of familiarizing Villa D with the habits of clients, as well as for informational purposes and the purpose of promoting the services and products of the renter.
Villa D undertakes to protect the privacy of personal data of all clients, and will deal with them in accordance with the Personal Data Protection Act, or other applicable regulations.
By registering, you confirm the accuracy and completeness of the data in the form and give your explicit consent that Villa D can, in accordance with the provisions of the Personal Data Protection Act (Official Gazette No. 103/2003 and 118/2006) and the Electronic Commerce Act (Official Gazette No. 173/2003, 67/2008 and 36/2009), process personal data indicated in the form for the purposes of its records and provision of notification services about new products and services.
Manager of personal data processing
Villa D is the manager of personal data processing in accordance with the law and regulations on personal data protection. Villa D, as the manager of personal data processing, determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and/or electronic form. For all questions related to the processing of personal data or exercising the right to the protection of personal data, you can contact us by e-mail: email@example.com
Personal data we collect
Personal data is any data relating to an individual whose identity is known or can be determined. An identifiable individual is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, identification number, location data, online identifier or with the help of one or more factors inherent to physical, physiological, genetic, mental , economic, cultural or social identity of that individual.
We collect your personal information only when you voluntarily provide us with such information. We collect data about you when you send an inquiry or when signing up for the newsletter. You should be aware that non-personal information and data may be collected automatically through our Internet servers or through the use of “cookies”. Examples of information about your use of the site include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected through cookies, data of your device, such as hardware settings, system activity, browser type, etc.
For business purposes, Villa D collects the following user data:
• Name and surname
• Address and place of residence
• E-mail address
• Contact phone number
We are not responsible for the accuracy of the data entered by users.
The purpose of processing personal data
The reasons for which we process personal data in order to enter into and fulfill contractual obligations are:
• Processing reservations via the web
• Transmission of commercial communications via e-mail, mobile telephony or traditional mail or courier delivery (within the limits of your consent)
• Providing answers to inquiries that you ask us or your advice, comments, objections, etc.
• Resolving all disputes or complaints related to or arising from the activities of Villa D.
• Sales and marketing activities of Villa D
Legal basis for processing personal data
By entering personal data and confirming (clicking) acceptance of the Terms of Purchase and this Privacy Statement, the client enters into a contractual relationship that is the basis for the purchase of products and services of the client’s choice on the website https://villa-d.hr , which is contained in the Terms of Purchase, and therefore the processing of such personal data is legal, as actions are taken at the request of the client in order to realize the purchase of products and services ordered by the client.
Receiving marketing campaigns by e-mail (newsletter)
If you decide to sign up for our newsletter list, the e-mail address you send us is forwarded to the software platform that provides us with e-mail marketing services. The email address you send will not be stored in our own database or on one of our internal computer systems.
Your e-mail address remains in the database of the said platform as long as we continue to use the services of that platform for email marketing or until you request to unsubscribe from the newsletter list. You can do this by unsubscribing using the unsubscribe links found in all newsletters we send you or by requesting unsubscribe via our contact email address.
The user who registers to receive notifications about products and promotions by entering his data on the website https://villa-d.hr and by double confirming the correctness of his email address, gives his consent to the processing of his personal data.
Communication of data with third parties
Villa D will not share the client’s or guest’s personal data with other parties except in cases and situations where positive regulations require it.
Villa D will share the client’s personal data with service providers directly involved in the realization of the lease or the contract when it is required by the realization of the rental contract at the request of the client.
Processing of personal data in the process of paying with credit and debit cards
Villa D at the time of payment on the website https://villa-d.hr, as a condition for paying for products and services with credit or debit cards, requests the client’s consent to activate the payment process via Corvuspay, contractual partner Villa D and the Executor of personal data processing. For this purpose, the client’s personal data (client’s name and surname, client’s address, data from the client’s card) are temporarily stored with CorvusPay, which stores this data in accordance with PCI DSS certification, the highest level of protection and confidentiality.
Villa D online store employees do not have access to your credit card number at any time, only the authorized transaction number is available to them. Card data is not stored in our system, but the credit card number is checked and authorized directly in the authorization center of the card house. Do not enter the credit card number anywhere except in the field provided for it, do not send it by e-mail or via the contact form.
Villa D does not assume responsibility for any direct or indirect damages that Customers may suffer due to the temporary, partial or total unavailability of the CorvusPay™ service.
Deletion of personal data (right to be forgotten, withdrawal of consent)
In the event that the client no longer wants the seller to process the same data in any way, and demands the deletion of the same data, he must notify the seller of this via an e-mail message to the e-mail address firstname.lastname@example.org
The right to Complaint
If, despite all the measures taken to protect personal data, you believe that you have grounds for a complaint, contact the Manager of Personal Data Processing at the email address email@example.com .
You can submit an objection to the processing of your personal data to the supervisory authority, the Agency for the Protection of Personal Data (AZOP).
Period of storage of personal data
We will keep your data for as long as it is necessary to achieve the purpose for which we process it. The criterion on the basis of which we determine the period of storage of personal data is precisely the purpose of collection and the time period in which you want us to provide you with our services.
Security measures to protect personal data – encryption
Your data and all pages of the https://villa-d.hr online store are protected using the Secure Socket Layer (SSL) protocol that uses the sha256 security algorithm. SSL encryption encrypts data to prevent unauthorized access during transmission.
Breach of data privacy
We will notify all relevant persons and competent authorities of any violation of data privacy from our database or the database of any of our partners within 72 hours of the violation, if it is obvious that the stolen data was stored in a way that the identity of the data owner can be revealed.
Changes to the privacy statement
This privacy statement may change from time to time in accordance with legislation or industry developments. We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you periodically check this page for any changes to the statement.
Application of cookies
The website https://villa-d.hr uses the so-called cookies – text files placed on the computer of the user/visitor by the web server used by the visitor. The files are created when the browser on the user’s device loads the web pages they have visited, which then send data to the browser which then creates a text file (cookie). The browser retrieves and sends the file to the website server (sites, pages) when the user returns to it, thus providing users with more online options and a better user experience.
It is important to emphasize that the https://villa-d.hr website cannot access other files on the user’s computer or gain access to information that the user did not previously provide. The website https://villa-d.hr does not contain cookies that enable programs to run or install viruses on your computer.
The information collected includes the user’s IP address, information about the browser, language, operating system and other standard statistical information that is collected and analyzed exclusively in anonymous and bulk form. The website https://villa-d.hr uses Google Analytics and Facebook Pixel statistics. We may occasionally collect data about how users use our website using other tools similar to Google Analytics, such as the Facebook Pixel.
Also, for the purpose of planning the publication of content appropriate to your interests and future marketing campaigns, we use the Google Analytics Demographics and Interest Reporting tool, etc., where we can use data from their interest-based advertising or third-party audience data (e.g. age, gender and interests). on Google Analytics or Facebook Pixel. Detailed third-party information about this service, as well as the ability of users to regulate the cookie settings necessary for this, are available at: http://www.google.com/analytics/learn/privacy.html and https://www. facebook.com/business/help/471978536642445.
As the purpose of cookies is to improve and enable the use of our website and its processes, please note that by preventing or deleting cookies you may disable the functionality of features of these pages or cause them to work and look differently in your browser.
By using these websites, you agree to the method of data collection and use described in this Statement and to the storage and access of cookies on your device.
Temporary cookies (sessions)
are automatically removed from your computer when you close your web browser. Websites use them to store temporary data (eg items in the shopping cart)
They remain saved on your computer even after you close your web browser. Websites use them to store data – most often it’s about your settings when using the site. Persistent cookies will remain on your computer until you manually remove them or until they expire.
They come from the website you are viewing and are temporary or permanent. With them, websites store information such as name and password, so that you do not have to log in every time you visit.
Third party cookies
They belong to different domains than the one shown in the address bar. Web pages may contain content from other areas (such as banners), which opens up the possibility of tracking a user’s browsing history. The privacy settings in most modern browsers allow you to block third-party cookies.
How to disable cookies?
If you want to disable the saving of cookies on your computer, you can do so. The very act of blocking could have a negative effect on the use of the website. In order to turn off cookies, it is necessary to adjust the settings and configurations of your Internet browser. Select help and information about cookies from the browser menu and follow the instructions.
Villa D undertakes to provide protection to customers’ personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.
All user data is strictly kept and is available only to employees who need this data to perform their work. All Villa D employees and business partners are responsible for respecting the principles of privacy protection.