Privacy notice

Villa D, 31000 Osijek, Croatia, OIB: 54688903684 in the conduct of its business, collects and processes personal information in compliance with all relevant laws and regulations.

We at Villa D are committed to maintaining the privacy and confidentiality of the personal information of all our visitors and customers, in accordance with the Law on Electronic Commerce (Official Gazette 173/2003, 67/2008 and 36/2009)

Please read this Statement carefully to find out how we collect, process, protect or otherwise use your personal information.

We undertake to apply maximum security measures to protect the interests of our customers and to prevent any misuse of information. In the process of making a purchase, we will only use the information that is necessary. All Villa D employees and business partners are contractually bound by the principles of privacy and confidentiality. We only collect necessary, basic customer/user information and inform visitors and customers of how to use that information. We regularly give customers the choice of using their information, including the ability to decide whether or not their name should be removed from the lists used for marketing campaigns.

Customer personal information is stored in Villa D's information system and stored in a secure place and is only available to Villa D employees who need this information to provide quality service to our customers. The use of information is limited to communicating with customers for the purpose of conducting sales transactions, and informing users of news and benefits available to them through our website.

Villa D warrants that the personal information of users of the Villa D Web Site will never be disclosed and used by a third party without the prior express consent of the user. This does not apply to requests for access to information by authorized services of the executive state government of the Republic of Croatia for the purpose of controlling business operations.

We only collect personal information that you voluntarily provide to us and only for the purposes stated in these privacy policies. We do not require you to provide us with this information in order to give you access to our site, and we do not ask that you disclose more information than is really necessary to participate in any activity on our site.

By registering online at https://villa-d.hr, by purchasing as a guest or by accessing the site itself, the customer agrees that Villa D processes his or her personal information listed in the registration form, order information, information available in the payment process and other information. The same information is used for the purpose of entering into the contract, and for the purpose of informing Villa D of the purchasing habits of the customers, as well as for informational purposes and for the purpose of promoting the services and products of the seller.

Villa D is committed to maintaining the privacy of all Customers' personal information and will treat them in accordance with the Personal Data Protection Act and other applicable regulations.

By registering, you confirm the accuracy and completeness of the information provided in the form and give your explicit consent that Villa D may, in accordance with the provisions of the Personal Data Protection Act (Official Gazette 103/2003 and 118/2006) and the Electronic Commerce Act (Official Gazette no. 173/2003, 67/2008 and 36/2009), to process the personal information indicated on the form for the purposes of their records and the provision of information services on new products and services.

Head of Personal Data Processing

Villa D is the Head of Personal Data Processing in accordance with the law and regulations on personal data protection. Villa D, as Head of Personal Data Processing, determines the purpose and means of the processing of personal data and is responsible for storing and using personal data in paper and / or electronic form. For any questions regarding the processing of personal data or the exercise of the right to the protection of personal data, you can contact us by e-mail: info@villa-d.hr.

The personal information we collect

Personal information is any information that relates to an individual whose identity is known or identifiable. An identifiable individual is a person who can be identified, directly or indirectly, especially by identifiers such as name, identification number, location information, network identifier, or by one or more factors inherent in physical, physiological, genetic, mental , the economic, cultural, or social identity of that individual.

We only collect your personal information when you voluntarily provide us with such information. We collect information about you when you fill out a web form or when you sign up for the newsletter.

You should keep in mind that non-personally identifiable information and data may be collected automatically through our Internet servers or by using cookies.

Examples of information about your use of the site include: most visited and viewed pages and links on our site, number of forms completed, time spent on the page, most popular keywords that lead users to our site, your IP address, cookie information, information your device like hardware settings, system activity, browser type, etc.

For business purposes, Villa D collects the following user information:

• Name and surname

• Address and place of residence

• Email address

• Contact telephone number

• Encrypted password

We are not responsible for the accuracy of the information entered by users.

The purpose of processing personal data

The reasons why we process personal data in order to enter into and fulfill contractual obligations are:

• Opening user profiles on a web page

• Online order processing and delivery/delivery of ordered products

• Transfer of commercial communications by electronic mail, mobile telephony or by traditional mail or courier delivery (within the limits of your consent)

• Providing answers to queries you ask us or your advice, comments, objections, etc.

• Resolve any disputes or complaints relating to or arising out of Villa D activities.

• Promoting our services and expressing our intention to contract

• Villa D sales and marketing activities

Legal basis for processing personal data

The Buyer enters into a contractual agreement, which is the basis for the purchase of products and services of the customer's choice on the website https://villa-d.hr, which is contained by entering his/her personal information and confirming (clicking) the acceptance of the Terms of Sale and this Privacy Statement. in the Terms of Purchase and therefore the processing of this personal information is lawful because actions are taken at the request of the Buyer to realize the purchase of products and services to the Purchaser's request.

Receive marketing campaigns by e-mail (newsletter)

If you choose to subscribe to our newsletter list, the e-mail address you send us is forwarded to the software platform that provides us with e-mail marketing services. The e-mail address you send will not be stored in our own database or on any of our internal computer systems.

Your e-mail address remains within the database of that platform as long as we continue to use the services of that e-mail marketing platform or until you request to unsubscribe from the newsletter list. You can do so by unsubscribing using the unsubscribe links found in all the newsletters we send you, or by requesting to unsubscribe via our contact e-mail address.

A user who submits a product and promotion notice by entering his/her information on the website https://villa-d.hr and by double confirming the correctness of the mail address, gives his/her consent for the processing of his/her personal information.

Communication of data to third parties

Villa D will not share the personal information of the Buyer or Customer with other parties except in the cases specified in the following points and in situations where positive regulations so require.

Villa D will, when required by the implementation of a contract to purchase products or services to the Customer's request, share the Buyer's personal information with:

• Providers of goods distribution services with which they have a permanent contract and for this purpose to fulfill orders, deliver packages, send land and e-mail. The distribution service provider may ask the Buyer to see his identity card at the time of delivery of the package when personally picking up the goods, all for the purpose of realizing the package delivery service and records of who has received the package. If the Buyer refuses to provide this information, the package will not be served. The distribution service provider can send a link to monitor the status of the shipment to the Buyer's e-mail address.

Processing of personal data in the process of payment by credit and debit cards

Villa D, at the time of payment on the https://villa-d.hr website, as a condition of payment for credit or debit card products and services, requests the consent of the Buyer to activate the payment process through Corvuspay, Villa D's contractual partner and the Personal Data Processing Contractor. For this purpose, the customer's personal information (customer name, customer address, customer card information) is temporarily stored with CorvusPay, which stores this information in accordance with PCI DSS certification, the highest level of protection and confidentiality.

The employees of the Villa D online store do not have access to your credit card number at any time, only the number of the authorized transaction is available to them. Card information is not stored in our system, but the credit card number is directly verified and authorized at the authorization center of the card company. Do not enter your credit card number except in the field provided, do not send it by e-mail or contact form.

Villa D assumes no responsibility for any direct or indirect damage that Customers may suffer as a result of temporary, partial or total unavailability of CorvusPay ™.

Deleting Personal Data (Right to Forget, Withdrawal)

In case the Buyer does not want the seller to process the data of the same in any way, and requests the deletion of the data on the same, he must inform the seller by e-mail to the e-mail address info@villa-d.hr.

Right to object

If, despite all the personal data protection measures taken, you feel you have grounds for objection, please contact the Personal Data Processing Manager at info@villa-d.hr.

You can also file a complaint about the processing of your personal information with the supervisory authority of the Personal Data Protection Agency (PDPA).

Access and correction of personal information

The Buyer and the Customer have the ability at any time to access their personal information upon registration on the Site and access to the "Customer Details" where the Buyer can revise his personal information shared with Villa D The Buyer and User can request and obtain complete information from Villa D about personal information that is stored, as well as correction of the same by sending an e-mail to the e-mail address of the Personal Data Processing Manager: info@villa-d.hr.

Period of storage of personal information

We will keep your information for as long as is necessary for the purpose for which we are processing it. The criterion against which we determine the retention period of personal information is precisely the purpose of the collection and the time period within which you would like us to provide our services.

Security measures for the protection of personal data – encryption

Your data and all pages of the https://villa-d.hr internet store are protected by the use of the Secure Socket Layer (SSL) protocol using the sha256 security algorithm. SSL encryption encrypts data to prevent unauthorized access during transmission.

Data privacy breach

We will notify all relevant persons and authorities within 72 hours of the breach, if it is obvious that the stolen information has been stored in such a way that the identity of the data owner can be disclosed for any breach of data from our database or from any of our partners.

Changes to the privacy statement

This privacy statement may change from time to time in accordance with industry law or development. We will not explicitly notify our customers or web site users of these changes. Instead, we recommend that you periodically check this page for any changes to the statement.

Your consent

By using this site you are consenting to this privacy policy.

Applying cookies

The website https://villa-d.hr uses the so-called cookies - text files placed on the user's / visitor's computer by a web server used by the visitor. Files are created when a browser on a user's device loads web pages that he has visited, which then sends the data to the browser, which then creates a text file (cookie). The browser retrieves and sends the file to the web server (sites, pages) when the user returns to it, thus providing users with more online capabilities and a better user experience.

It is important to emphasize that the https://villa-d.hr website cannot access other files on the user's computer or gain access to information that the user has not previously provided. The https://villa-d.hr websites do not contain cookies that allow you to run programs or install viruses on your computer.

The information that is collected includes the user's IP address, browser, language, operating system information, and other standard statistics that are collected and analyzed solely in anonymous and mass formats. The https://villa-d.hr websites use Google Analytics and Facebook Pixel statistics. Occasionally, we may collect information about how users use our sites using other Google Analytics-like tools like Facebook Pixel.

We also use Google Analytics Demographics and Interest Reporting, etc. where we can use data from their advertising based on interests or information from third parties (e.g., age, gender, and interests) to plan content posting relevant to your interests and future marketing campaigns. on Google Analytics or Facebook Pixel. Detailed third party information about this service, as well as the ability of users to regulate the necessary cookie settings, is available at: http://www.google.com/analytics/learn/privacy.html  and https://www.facebook.com/business/help/471978536642445.

If you do not agree to the use of cookies, you can easily delete (or prevent) them from your computer or mobile device using the settings of your browser.

As the purpose of cookies is to improve and enable the use of our site and its processes, please be aware that preventing or deleting cookies may disable the features of these sites or cause them to function differently and in your browser.

By using these Web sites, you consent to the manner in which you collect and use the information described in this Statement and to store and access cookies on your device.

The first time you access the site, a banner will appear alerting you to the existence of cookies and requesting your consent to accept them. By continuing to browse the site, you agree to the use of cookies. If cookies are not enabled on your device, it will not be possible to make purchases through the https://villa-d.hr Web Store or to create a wishlist.

Temporary cookies (sessions)

They are automatically removed from your computer when you close your web browser. Using them, websites store temporary information (e.g., items in a shopping cart).

Permanent cookies

They remain saved on your computer even after you close your web browser. With them, websites store information - most often it's your preferences when using the site. Permanent cookies will remain on your computer until you manually remove them or they expire.

First-party cookies

They come from the site you are looking at, either temporary or permanent. With them, websites store information such as name and password, so that you do not have to log in each time you visit.

Third-party cookies

They belong to different domains than the one shown in the address bar. Websites may contain content from other areas (such as banners), which opens the ability to track user browsing history. Privacy settings in most modern browsers allow third-party cookies to be blocked.

How do I disable cookies?

If you want to disable cookies on your computer, you can do so. The very act of blocking could have an adverse effect on the use of the Website. To exclude cookies, you need to adjust your browser settings and configurations. Select help and cookie information from the browser menu and follow the instructions.

Villa D is committed to protecting the personal information of customers by collecting only the necessary, basic customer/user information necessary to fulfill our obligations; informs customers about how to use the information they collect, regularly gives customers the choice of using their information, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns.

All customer information is strictly kept and is only available to employees who need it. All Villa D employees and business partners are responsible for upholding privacy principles.